There are a number of reasons why you could experience an issue while trying to book.
Ensure your computer has an internet connection, your security settings are set correctly, your firewall and anti-virus could also have an impact.
If you cannot find the product you are looking for or experience an issue related to payment please contact us.
Call us at +2787 330 1111, mail us at firstname.lastname@example.org or contact us on whatsapp at +27653463078 for assistance.
Our customer service agents are available Monday to Friday from 08:15 to 17:00 and on Saturdays from 08:30 – 12:30. We are closed on Sundays and Public Holidays.
How can I make payment?
We accept all major bank cards on our website (excluding Diners and Amex), all our transactions are secured through our 3D secure process which protects you and us as parties in the transaction.
We also offer an instant EFT solution for bank transfers, this does however require that you do have an online banking profile with you bank.
You can also visit us instore for cash payments and we also provide a virtual card payment solution for call centre transaction.
We do not accept frequent flier and loyalty program points for payment.
Changes in travel plans?
All bookings made on www.justgo.co.za are non-refundable and changes cannot be made.
For all cancellations you need to contact the supplier to arrange for a refund if your ticket allows for a refund to take place.
Refunds could take from 6 to 8 weeks.
If you are a no show for you trip the supplier will cancel your reservation and you need to contact the carrier for assistance.
Make sure you arrive at the airport or bus terminal with enough time to complete check in procedures, dependent on the carrier airport this could be anywhere from 1 hour before departure for domestic flights to 2 hours for international flights.
Please ensure you have all the required documentation on your trip this includes all visa and passport information. JustGO does not accept responsibility for incorrect travel documentation which could lead to denied boarding.
Baggage and excess baggage allowances differ per airline and bus company as well as on the destination. Please ensure you familiarise yourself with the baggage restrictions of your carrier.
Some sporting equipment fly for free, please ensure you confirm your allowance before you travel.
Booking extra services?
Pre-seating is not possible on ww.justgo.co.za, if you have any specific pre-seating requirements please contact us and we will assist.
Unaccompanied minors are children that has not reached their 16th birthday, they are not allowed to travel alone. Unaccompanied minors pay full fare and their acceptance are dependent on the specific carrier, please contact us for more information.
Children are any person who hasn’t reached their 11th birthday and could qualify for a discount. Any person that is 12 years and above is regarded as an adult and pays full fare.
Infants are young children who have not reached their second birthday. They also pay even if they are not occupying a seat.
Wheelchairs and medical requirements needs to be confirmed with the carrier before your booking is made, please contact us for assistance.
Carriers have loyalty programs which qualify frequent traveler for benefits, make sure you are registered to receive these benefits.
Special meals can we requested from specific carriers at the time of booking, please contact us for any specific requirements you may have,
Online check-in is available for a number of airline, please make use of the airline website before you travel to check-in and save time at the airport.
We offer a range of travel insurance products, these products can be purchased during our online booking process.
Bus did not arrive?
If your bus has not arrived please contact the supplier direct for further operational updates.
Greyhound and Citiliner, 083 915 9000, 011 6 11 8000
Intercape, 0861 287 287, 021 380 4400
City to City and Translux, 0861 589 292, 011 774 3333
JustGO is a company registered in South Africa. We offer a safe and secure online booking solution which includes full data privacy and ensuring your payment information is directly routed to your bank. We comply with all the data protection requirements as dictated by the South African Government.
Find the best deals for flight tickets and busses across Southern Africa and the rest of the world. The price you SEE is the price you PAY. No unpleasant surprises. justGO & SAVE!
JustGO offers a one stop online travel shop for the travel requirements of price conscious travellers. We sell more than 30 bus companies, all the low cost airlines in Southern Africa and flights to and from the rest of the world.
We offer you exclusive negotiated prices direct from our suppliers. There are no hidden fees or surprises, the price you see is the price you pay. Our team of travel experts are on hand to provide you with expert service whether its buying one of our online products of visiting us instore.
It’s never been easier to compare prices and buy your bus and flight tickets.
We are a proudly South African travel company providing travel solutions for Southern Africa.